To become a verified merchant on OKX, you need to complete several steps, including identity verification, security deposit payment, and document submission. Once your application is reviewed and approved, you can start operating as a certified C2C merchant. This guide outlines the full process with step-by-step instructions.
Prerequisites for Verification
Before applying, ensure you meet the following four conditions:
✅ Complete Video Verification
Video verification is mandatory. To complete it:
- Open the OKX app homepage.
- Tap on C2C Buy Crypto.
- Navigate to Profile → Video Verification → Start Recording.
Follow the on-screen prompts to finish the process.
✅ Execute 20 Buy or Sell Trades
You must complete at least 20 transactions in either the Quick Buy or C2C Trading zones. These trades help establish your transaction history and credibility.
✅ Maintain a 90% Order Completion Rate
Your completed buy/sell orders should account for at least 90% of your total transactions. A high completion rate reflects reliability.
✅ Hold a Minimum of 10,000 USDT
Ensure your funding account contains no less than 10,000 USDT throughout the application process. Insufficient balance may lead to application rejection.
How to Apply for Verification
Once you meet all the above requirements, you can proceed with the application.
📱 Application via Mobile App
- Go to the OKX app homepage.
- Select C2C Buy Crypto.
- Tap Profile → Apply to Become a Verified Merchant → Get Started.
- Fill in all required details and submit.
🖥️ Application via Website
- Visit the OKX official website.
- Click Buy Crypto → C2C Trading.
- Select More → Apply to Become a Verified Merchant → Apply Now.
- Provide necessary information such as email, nickname, and residential address.
- Click Submit Application.
After submission, the platform will review your application within three business days. You will receive a notification once a decision is made.
Important Guidelines for C2C Merchants
As a certified merchant, you must adhere to platform rules to ensure secure and smooth transactions. Non-compliance may result in penalties or account suspension.
Key regulations include:
- Always use real-name payment methods. Anonymous or third-party payments are strictly prohibited.
- Maintain transparent and communicative transaction practices.
- Abide by anti-fraud and anti-money laundering policies.
👉 Review the full C2C trading rules here
Frequently Asked Questions
❓ What is a C2C merchant?
A C2C merchant is a verified user who can buy and sell cryptocurrencies directly with other users on the OKX platform. They play a key role in supporting peer-to-peer trading.
❓ How long does the verification process take?
The review typically takes up to three business days. Delays may occur if submitted documents require additional checks.
❓ Can I apply if I don’t have 10,000 USDT?
No. You must maintain at least 10,000 USDT in your account throughout the application process. Falling below this amount will result in automatic rejection.
❓ What happens if my order completion rate is below 90%?
You will need to increase your completed orders before reapplying. Focus on fulfilling pending transactions or canceling fewer orders.
❓ Is video verification mandatory?
Yes. Video verification is a critical security step to confirm your identity and prevent fraudulent applications.
❓ Can I use a corporate account to apply?
Currently, only individual accounts are eligible for C2C merchant verification. Corporate verification follows a different process.