To ensure the security of your assets, you may be required to submit additional documentation to complete identity verification during the withdrawal process. If you fail to provide the required documents within 72 hours, your instant withdrawal request may be rejected.
This guide will walk you through the steps to submit these additional verification materials. For the best experience, we recommend using the web platform to complete this process.
Step-by-Step Guide to Submitting Verification Documents
Step 1: Access Your Asset Records
Navigate to the Assets section located at the bottom of the app. From there, proceed to the Asset Records page.
Step 2: Locate the Pending Withdrawal
Under the "All Transactions" tab, select Withdrawal and then click on Pending Review. You will see an option to Continue Verification—click on it to proceed.
Step 3: Verify Withdrawal Details and Submit Documents
Carefully review the withdrawal information and upload the required files. Ensure all documents meet the specified criteria to avoid delays.
Types of Required Documents and Guidelines
Identity Verification Document
You must provide a selfie while holding a handwritten note with the current date and the original identity document used for your initial verification.
- Example: If you used an ID card for verification, submit the same ID (both front and back).
- The document must match the one registered in the system; otherwise, the request will be denied.
- All information must be clear and readable—high-quality photos are essential.
- Ensure your facial features are visible and unobstructed.
- The note should include the following text: "I hereby confirm that this is my personal document, and I am requesting a withdrawal on [year/month/day]."
- Photos must be original—no prints, edited images, or watermarks are allowed.
Screen Recording of Recent On-Chain Deposit
The screen recording must include the following elements. Missing information may lead to rejection.
- Logging into the External Platform: Show the login process. For security, you can enter credentials before recording or use biometric verification.
- Deposit/Refund History Page: Navigate to the deposit or refund records on the platform.
- Withdrawal Details: Display all relevant transaction details, including amount, currency, date, time, and the full transaction hash (TXID).
- Full TXID or Blockchain Link: If the platform doesn’t show the full TXID, click the blockchain link and display the on-chain information.
If you obtained the TXID through customer support (e.g., chat or email), include the conversation in the recording.
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Screen Recording of Recent Fiat Deposit
Provide proof of payment and a screen recording of your email account showing purchase history or order confirmation.
Proof of Payment:
- For credit card or bank transfers: Submit a statement showing the transaction to Bybit.
- For ATM deposits: Provide a receipt or invoice.
- Include amount, currency, date, time, and order ID (if applicable).
Email Account Login and Order Confirmation:
- Record the login process to your registered email account (enter password before recording for security).
- Search for and display the order confirmation email from the payment provider.
- The email should show transaction details, including TXID or a link to blockchain info.
Proof of Withdrawal Address Ownership
- Transfer a small amount from a previously used withdrawal address to the new one to verify ownership.
- Use an address that has been active for at least 48 hours. New addresses may cause verification failure.
- After the transfer, provide the TXID of the transaction.
After Submission
Once you submit the documents, our team will review them within 24 hours and notify you via email.
If your submission is rejected, you will receive instructions to provide additional documents. Repeat the process to upload the newly required files.
Frequently Asked Questions
Why am I asked for additional verification?
This is a security measure to protect your assets from unauthorized access. It ensures that only you can initiate withdrawals.
What if I can’t provide the documents within 72 hours?
Your withdrawal request will be canceled, and you will need to start the process again. Ensure you have all documents ready beforehand.
Can I use a different ID for verification?
No, you must use the same identity document that was initially registered. Mismatched documents will be rejected.
How do I record a screen video on my device?
Most devices have built-in screen recording tools. Check your device’s settings or help guides for instructions.
What makes a photo or video acceptable?
Ensure all text is readable, your face is visible, and the content is original—no edits or watermarks. High resolution is critical.
Why is address ownership verification necessary?
It confirms that you control both the new and old addresses, preventing unauthorized withdrawals to unknown wallets.