We extend our heartfelt gratitude for your continued support of XREX. Our team is dedicated not only to providing you with the best products and services but also to actively engaging with the community. We assist with issue resolution, share the latest updates, and foster open discussions.
Recently, due to a technical error by an administrator while handling fraudulent messages, our Chinese Telegram group was accidentally deleted. Despite our best efforts, the group could not be restored.
We apologize for the delay in this announcement. We wanted to conduct an internal review and improve our planning before launching the new group. We are acutely aware that scammers often impersonate exchange communities, and many have fallen victim to such schemes. To minimize opportunities for malicious actors, we took extra time to establish new community guidelines and accounts before making this announcement.
This incident has provided an opportunity to relaunch the XREX Chinese community with a new approach. Moving forward, the official XREX Chinese communities will be divided into two groups: the Telegram XREX Mandarin Group and the Line XREX Official Taiwan Community (including the XREX Line official account @xrextaiwan and the Line group).
If you were previously a member of the "XREX Chinese Community" on Telegram, we kindly ask you to rejoin the new group. This group will primarily serve global Chinese-speaking users.
If you are based in Taiwan or wish to engage more with Taiwanese users, we welcome you to join the "XREX Taiwan Community" on Line. This group will focus on providing localized information and services for Taiwanese users.
We sincerely apologize for any inconvenience caused by our oversight. We also humbly accept all feedback and criticism from the community and are committed to improving our communication efforts. We aim to maintain a strong connection with XREX users through comprehensive, efficient, and diverse channels, and we value your insights for enhancing our products and services.
We invite you to join or follow the official XREX Chinese communities and channels:
- Telegram: XREX Mandarin Group
- Line Official Account: @xrextaiwan
- Line Community: XREX Official Taiwan Community
- Facebook: XREX Chinese Community
- Instagram: XREX Chinese Community
- YouTube: XREX
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Frequently Asked Questions
Why was the previous XREX Chinese Telegram group deleted?
The group was accidentally deleted due to a technical error by an administrator while addressing fraudulent messages. Despite attempts to recover it, the group could not be restored.
What are the new official XREX Chinese communities?
The new communities include the XREX Mandarin Group on Telegram for global Chinese-speaking users and the XREX Official Taiwan Community on Line for Taiwanese users.
How can I join the new Telegram or Line groups?
You can join the Telegram group via the provided invite link. For the Line community, search for the official account @xrextaiwan or use the Line group link.
What measures are being taken to prevent future issues?
XREX has implemented updated community guidelines and improved administrative protocols to enhance security and communication within the groups.
Are these communities secure and officially managed?
Yes, both communities are officially managed by XREX, with a focus on preventing fraud and ensuring a safe environment for discussions.
Can international users join the Line Taiwan community?
While the Line community is tailored for Taiwanese users, international users are welcome to join for localized insights and interactions.