Encountering issues when trying to sell BNB or TWT in your wallet can be frustrating. This guide provides clear, step-by-step solutions to common problems, helping you manage your digital assets effectively and securely.
Understanding Common Wallet Issues
Digital asset wallets, including those on major exchanges, are tools for storing, managing, and exchanging cryptocurrencies. Users may occasionally face issues like not seeing their BNB balance or being unable to execute a sale of tokens like TWT (Trust Wallet Token). These problems can often be resolved with some basic troubleshooting.
Step-by-Step Solutions for Missing BNB
If you find that your wallet shows no BNB balance, follow these steps to diagnose and resolve the issue.
Verify Your Account Balance
The first step is always to confirm your available balance. Ensure you are looking at the correct wallet and that your funds have not been allocated to open orders or another sub-account.
Acquire BNB
If you truly have no BNB, you will need to acquire some. This can be done by purchasing it directly on a supporting exchange using a bank transfer, credit card, or by trading another cryptocurrency for it. Once the purchase is complete, the BNB will be credited to your spot wallet.
Seek Support
If your balance is incorrect despite a successful purchase or transfer, it’s time to contact customer support. Have your transaction details ready to help them assist you quickly. 👉 Get help with your transaction issues
Addressing TWT Selling Problems
Being unable to sell TWT is another common hurdle. The following steps can help you complete your transaction.
Check for Account Abnormalities
If your TWT balance is displaying incorrectly, it could be a temporary sync issue with the blockchain or the platform. Try refreshing the page, logging out and back in, or checking the status page of the service you are using for any known outages.
Execute the Trade
When attempting to sell, ensure you have selected the correct trading pair (e.g., TWT/BNB or TWT/USDT). Confirm that you are entering the right amount and that your balance is sufficient to cover the trade and the associated network fee, which is often paid in the platform's native currency like BNB.
Troubleshoot Withdrawal Rejections
A withdrawal rejection typically occurs if there are insufficient funds to cover the network fee, the wallet address is invalid, or the withdrawal request does not comply with security protocols. Double-check the address format and ensure you have a small amount of the native currency to pay for gas fees.
Prioritizing Wallet Security
Protecting your assets is paramount. Always enable two-factor authentication (2FA) on your exchange and wallet accounts. Use strong, unique passwords and consider storing large amounts in a secure hardware wallet, with your private keys or seed phrase backed up in a safe, offline location.
Frequently Asked Questions
Why can't I see my BNB in my wallet?
This is often because the BNB is in a different section of your account, like your funding or spot wallet, or is currently being used as collateral in another product like earning or futures. Navigate through your account tabs to locate it.
How do I buy BNB to pay for fees?
You can purchase BNB directly on most major exchanges. Look for the "Buy Crypto" section, select BNB, and choose your preferred payment method to complete the purchase. It will then be available in your wallet.
What should I do if my TWT sell order isn’t going through?
First, check that the market is open and there is sufficient liquidity. Then, verify that you are not trying to sell an amount below the minimum trade limit. If problems persist, try placing a limit order instead of a market order.
Why was my crypto withdrawal rejected?
Withdrawals are commonly rejected due to an incorrect wallet address, insufficient funds to cover the network fee, or a security hold on your account. Review the transaction details carefully and ensure you have the necessary fee asset.
How can I keep my wallet secure?
Use hardware wallets for cold storage, enable all available security features (like 2FA and anti-phishing codes) on your exchange accounts, and never share your private keys or seed phrase with anyone.
Is there a way to view my total portfolio value?
Most exchange and wallet apps have a dedicated "Portfolio" or "Assets" section that provides a complete overview of your holdings and their total current market value, often in your preferred currency.