Completing identity verification is essential for unlocking full trading capabilities on modern financial platforms. Users who have not undergone this process are typically restricted from key functions such as depositing, withdrawing, and engaging in peer-to-peer (C2C) trading. This guide will walk you through the straightforward steps required to complete both identity verification and video authentication directly from your mobile device.
Understanding Identity Verification
Identity verification, often referred to as Know Your Customer (KYC), is a standard security procedure. It is designed to protect both the user and the platform from fraudulent activities by confirming the user's identity. The process usually involves submitting government-issued identification and completing a live facial recognition check.
Step-by-Step Verification Guide
To begin the verification process, open the application on your mobile device. Navigate to the home screen and locate the profile icon, usually found in the upper-left corner. From there, proceed with the following steps.
- Tap on "Profile and Settings."
- Select "Profile" from the menu.
- Choose the option for "Identity Verification."
- You will be prompted to start the process; tap "Verify Now."
You will then be guided to upload photos of your identification documents, such as the front and back of your national ID card. After uploading, you will need to complete a live facial scan to match your face with the document provided. Follow all on-screen instructions carefully to ensure a smooth verification process.
Completing Video Authentication
For an added layer of security, some transactions require video authentication. This process is generally initiated from within the C2C trading section of the application.
- From the app's homepage, tap on "Buy Crypto."
- Select the "C2C Buy" option.
- Go to "My Profile" within that section.
- Find and select "Video Verification," then tap "Start Recording."
During the recording, ensure your device’s audio is on and the camera is unobstructed. Do not use headphones. The system will automatically play a risk disclosure statement, which you must listen to. You do not need to repeat the statement. After a beep sound, you will be required to audibly confirm by saying "Yes." Once completed, submit the recording for review.
Please note that both identity verification and video authentication must be completed within the mobile application and are not available on the web platform.
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Troubleshooting Common Verification Issues
Occasionally, users may encounter obstacles while trying to complete their verification. Here are solutions to some common problems.
What If My Verification Fails?
If your initial verification attempt is unsuccessful, do not be alarmed. The system may have encountered a minor error. The most effective first step is to simply try the video authentication process again. Ensure you are in a well-lit environment and that your identification documents are clear and fully visible in the photos.
If the problem persists, you may need to provide additional information for manual review. Be prepared to supply details such as your full name and national identification number. For persistent issues, the best course of action is to seek direct assistance from the platform’s support team, who can guide you through alternative verification steps.
Why Can't I Complete the Verification?
A failed verification can be attributed to several technical factors. Common culprits include an unstable internet connection, which can disrupt the upload of documents or the live video feed. Sometimes, the issue may lie with the device itself, such as a malfunctioning camera or microphone.
Other technical glitches on the platform’s side can also occur. If you have checked your connection and device functionality and the issue remains, contacting customer support is the recommended next step. They can investigate the problem from their end and provide a resolution.
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Frequently Asked Questions
What documents are required for identity verification?
You will typically need a valid, government-issued photo ID. This is most commonly a national身份证 (ID card), passport, or driver’s license. The document must be current and not expired, and you will need to provide clear images of both the front and back if applicable.
How long does the verification process take?
The automated identity verification process is often completed within a few minutes. However, video authentication and any subsequent manual reviews may take longer. The total time for full approval can vary from a few hours to several business days, depending on volume and verification complexity.
Can I use the platform without completing KYC?
You can usually access basic features like viewing market data without completing KYC. However, to engage in transactions—including depositing funds, withdrawing assets, and C2C trading—completing the identity verification process is mandatory and cannot be bypassed.
What should I do if I don't have a national ID?
Most platforms accept alternative documents such as a valid passport or driver's license. Check the specific list of accepted identification documents within the app's verification section. If your primary ID is not listed, contact support for guidance on which alternative documents you can provide.
Is my personal information safe during this process?
Reputable platforms use advanced encryption and data protection protocols to safeguard your personal information and identification documents. The data is typically used solely for compliance and security purposes and is not shared unnecessarily.
Why was my video authentication rejected?
Rejections often occur due to technical issues like poor audio quality, an unclear video, or not following the instructions precisely (e.g., not speaking clearly after the beep). Ensure you are in a quiet, bright space and that you follow every on-screen prompt exactly to avoid rejection.