Individual account verification, often known as Know Your Customer (KYC), is a mandatory process designed to protect your account and assets. This procedure helps ensure a secure trading environment by preventing fraud and unauthorized activities. Once completed, you gain full access to deposit, trade, and withdraw funds.
Getting Started with Verification
You can begin the verification process either on the OKX website or through the mobile application. The steps are straightforward and user-friendly.
On the Web
- Log in to your account on the OKX website.
- Click on your profile icon located in the top right corner.
- Select Verification from the dropdown menu.
- Locate the Individual Account section and click Continue to open the verification page.
On the Mobile App
- Open the OKX app and navigate to the User Center.
- Go to Profile & Settings.
- Select Verification under your profile details to begin.
Required Information and Documents
The verification process involves providing basic personal information, submitting images of identification documents, and taking a live selfie.
Basic Personal Information
You will need to accurately provide the following details:
- Country of Residence
- Nationality
- Full Name (as it appears on your official ID)
- Name in Local Language (if applicable)
- Date of Birth
- ID Type (e.g., passport, driver's license)
- ID Number
- Residential Address
Acceptable ID Documents
We accept valid, government-issued identification documents from eligible countries. Your submitted document must meet all these criteria:
- Must include your full name, date of birth, issue date, and expiration date.
- Must be a clear, high-quality photo of the original physical document; screenshots or digital copies of IDs are not accepted.
- The entire document must be visible with all four corners captured in the image.
- The photo on the ID must be clear, sharp, and recognizable.
- The document must not be expired.
Taking a Proper Selfie
Your live selfie is crucial for matching your identity to your ID document. Follow these guidelines:
- Position your entire face within the oval frame provided.
- Ensure nothing obscures your face, including masks, hats, or sunglasses.
- Avoid glare or strong shadows; natural, even lighting is best.
Proof of Address (If Required)
In some cases, you may need to submit a proof of address document. This document must:
- Clearly show your current residential address, which must match the address you provided.
- Be an official document, such as a utility bill, bank statement, or government-issued letter.
- Have been issued within the last 6 months for EEA users, or within the last 3 months for users in other regions.
👉 Get detailed tips for document verification
After submitting all required information, our team will review your application. This process typically takes up to 24 hours, and you will receive a notification once it is complete. For any questions or to modify submitted information, you can contact our support team via the chatbot on our website or app.
Frequently Asked Questions
Why was my verification application rejected?
Verification can be rejected for various reasons in accordance with our terms of service. Common issues include blurry document photos, expired IDs, information mismatches, or incomplete selfies. You will typically receive a reason for the rejection and can resubmit.
Do I need to verify my identity again after already doing so?
Yes, as a regulated exchange, we are obligated to periodically re-verify customer identity information to maintain the highest security standards and comply with evolving regulations.
Why is my account frozen?
An account is typically frozen if identity verification is not completed within a specified grace period. While frozen, you can still access your funds and process withdrawals, but trading and deposits may be restricted. Full access is restored immediately after successful verification.
Can I withdraw funds if my account is frozen pending re-verification?
Yes. Even if your account is frozen for pending verification, you retain the ability to withdraw your funds and convert tokens. Comple the verification process will restore all account functions.
When am I required to submit a new ID document?
You may be asked to upload an updated identity document if your previous one has expired, if there has a legal change to your personal information, or if additional checks are deemed necessary for security purposes.
Where can I get help if I encounter problems during verification?
For immediate assistance, you can use the 24/7 chatbot support on the OKX website or mobile app. Our customer support team can guide you through any issues you face.