Navigating security settings on any trading platform is a critical skill for safeguarding your assets. If you are using OKX and need to update or change the mobile number associated with your account, this guide provides a clear, step-by-step walkthrough. Whether you still have access to your old number or it’s no longer in use, we cover the procedures to ensure a smooth transition.
Keeping your contact information current is essential for receiving security alerts, verification codes, and important account notifications. Let’s explore how you can manage this process efficiently.
If You Still Have Access to Your Old Mobile Number
This is the simplest scenario. If you can still receive SMS verification codes on your current registered number, follow these steps to update to a new number:
- Log in to your OKX account.
- Click on your profile icon in the top left corner of the screen.
- Navigate to Security Settings.
- Locate the Mobile Verification option and click the Reset button next to it.
You will be prompted to enter several pieces of information:
- Your new mobile number.
- The SMS verification code sent to that new number.
- The SMS verification code sent to your original (old) number.
- An email verification code sent to your registered email address for added security.
- Once all fields are correctly filled, click Confirm to complete the process.
This method instantly verifies your ownership through both communication channels, allowing for a quick and secure change.
If You No Longer Have Access to Your Old Mobile Number
Losing access to your registered phone number doesn’t mean you’re locked out. OKX provides a recovery path through its support system, primarily using your email address.
- Log in to your account using your registered email address.
- Click on your profile icon at the top left.
- Instead of Security Settings, select Help & Support or Submit a Request.
You will need to submit a ticket. Choose the relevant category, such as:
- Category: Account and Security Issues
- Subcategory: Apply to Change Bound Mobile Number
In the description field, clearly explain your situation:
- State that you have lost access to your old mobile number.
- Provide your account details (e.g., associated email).
- Clearly state the new mobile number you wish to bind to the account.
- Provide a valid email address and a contact number where you can be reached.
- Submit the request. The OKX support team will review your claim and guide you through the necessary identity verification steps to process the change.
What If You Cannot Access Your Email Either?
In the rare case that you have lost access to both your registered mobile number and your email address, the situation requires direct intervention from support.
- You should immediately send a detailed email to OKX's official support address.
- Clearly explain that you cannot access either your mobile or email.
- Provide any information that can help verify your identity and ownership of the account, such as past transaction details or answers to security questions.
- The support team will work with you to verify your identity and recover your account access.
Important Security Notes to Remember
After successfully changing your bound mobile number, be aware of the following security policies designed to protect your assets:
- 24-Hour Withdrawal Freeze: As a standard security precaution, withdrawing assets is typically disabled for 24 hours immediately after changing your bound mobile number or email. This cool-down period helps prevent unauthorized changes and withdrawals.
- Verification Codes: Never share SMS or email verification codes with anyone. OKX support will never ask for these codes.
- Official Channels Only: Always initiate changes and contact support through the official OKX website or app to avoid phishing scams.
👉 Explore advanced security settings
Frequently Asked Questions
How long does it take for support to process a mobile number change request?
Response times can vary based on request volume, but support teams typically aim to respond to tickets within 24 to 48 hours. Having all your verification information ready can speed up the process.
Can I use the same mobile number on multiple OKX accounts?
No, for security and verification purposes, a single mobile number can only be bound to one OKX account at a time. This prevents fraudulent activity and ensures account integrity.
What other security measures should I set up after changing my phone number?
It is highly recommended to enable Two-Factor Authentication (2FA) using an authenticator app like Google Authenticator or Authy. This adds an extra layer of security beyond SMS codes.
Will changing my number affect my existing orders or open positions?
No, changing your bound mobile number is an account administration action. It does not affect your trading activity, open orders, or funds in your wallet. Only withdrawal functionality is temporarily restricted post-change.
What is the difference between 'resetting' and 'changing' a number in the settings?
In this context, "Reset" is the specific button you press to initiate the process of changing your mobile number when you still have access to the old one. The overall action is commonly referred to as changing or updating your bound number.
I never received a verification SMS. What should I do?
First, check your mobile signal and ensure you haven't blocked official numbers. If the problem persists, the issue might be with your carrier. Using the email-based support ticket method is the best alternative.