Introduction
A cold wallet is an essential tool for securely storing your cryptocurrency assets offline, protecting them from online threats. The BitoPro Cold Wallet offers a convenient, card-like hardware solution utilizing NFC technology for seamless interactions with your mobile device. This guide addresses the most common questions users have about its functionality, security, and supported assets.
Supported Assets and Chains
Which Blockchains and Cryptocurrencies Does the BitoPro Cold Wallet Support?
The BitoPro Cold Wallet supports a variety of major blockchains, including Bitcoin, Ethereum, Litecoin, Binance Smart Chain (BSC), Polygon, Tron, and Dogecoin. The development team has plans to gradually add support for more mainnets and enable custom token functionality in the future.
Regarding specific cryptocurrencies, the device can store BTC, ETH, BNB, POL, TRX, DOGE, LTC, USDT, USDC, SHIB, APE, BITO, TON, MV, and YFI. It is important to note that not all trading pairs available on the BitoPro exchange are supported by the cold wallet.
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Hardware and Device Management
What Should I Do If I Forget My Card's PIN?
The PIN for your BitoPro Cold Wallet is stored exclusively on the card itself and cannot be retrieved through any external method. If you forget your PIN, you can reset the entire card by clicking the "Forgot Password?" button on the PIN entry screen. This process will wipe the device. To regain access to your funds, you must then set a new PIN and restore your wallet using your original secret recovery phrase (seed phrase). It is absolutely critical that you have your recovery phrase backed up securely before initiating a reset.
How Can I Recover My Crypto Assets If I Lose My Cold Wallet?
If your physical card is lost or damaged, your assets are not lost—they are stored on the blockchain. Your recovery phrase is the key to accessing them. To recover your assets, simply acquire a new BitoPro Cold Wallet (or a compatible wallet that supports the BIP-39/BIP-44 standards) and use the "Restore Wallet" function. You will input your original secret recovery phrase to regain access and control of your cryptocurrency holdings. This underscores the vital importance of keeping your recovery phrase safe and private.
What Is the Procedure If My BitoPro Cold Wallet Malfunctions?
The product comes with a one-year hardware warranty that covers defects in materials and workmanship. If your device fails due to non-user-induced damage within this warranty period, you should contact customer support via email. You will likely need to provide your purchase information and details about the issue. If the problem is confirmed to be covered under the warranty terms, the company will typically provide a replacement unit.
Is the BitoPro Cold Wallet Interoperable with Other Wallets?
Yes, the BitoPro Cold Wallet adheres to the widely adopted BIP-44 standard for generating keys from a recovery phrase. This means the secret recovery phrase generated by the BitoPro card can generally be used to restore your wallets on most other hardware and software wallets that also follow these standards. Conversely, you can often import a recovery phrase from another compatible wallet into a new BitoPro Cold Wallet. However, it is important to note that slight implementation differences between wallet providers can sometimes lead to incompatibilities, so it cannot be guaranteed for every single product on the market.
Technical Specifications and Usage
What Are the System Requirements for Using the Cold Wallet?
To use the BitoPro Cold Wallet, you need a compatible smartphone. For Android users, the device must be running Android 10 or a newer version. For iOS users, an iPhone 8 or any newer model running iOS 14 or later is required. Crucially, the smartphone must have an active and functioning NFC (Near Field Communication) sensor, as this is the sole method of communication between the card and the phone.
How Does the BitoPro Cold Wallet Operate Without a Battery?
The card itself is passive and does not contain a battery. It operates using power harvested from your smartphone during an NFC interaction. When you tap the card to your phone, the phone's NFC reader emits a radio frequency field that powers the chip inside the card. This energized chip then performs all necessary cryptographic operations, such as signing transactions, completely offline before sending the result back to the phone.
What If My Phone Doesn't Have an NFC Function?
NFC technology is a mandatory requirement for the BitoPro Cold Wallet to function. If your smartphone does not have an NFC chip or the feature is disabled, you will be unable to use this specific hardware wallet product.
Where Is the NFC Sensor Located on My Phone?
The location of the NFC antenna varies by phone model.
- On iPhones (iPhone 8 and later), the NFC sensor is typically located near the rear camera module. Position the card directly over the camera to establish a connection.
- On Android devices, the placement can vary significantly by manufacturer and model. Common locations include the center of the back panel or near the camera array. If the card isn't recognized immediately, try moving it around the back of the phone. Consult your phone's user manual or the manufacturer's website for the exact location if you encounter difficulties.
How Do I Manage My Wallet When Changing Phones?
To maintain security, it is good practice to remove or delete the card's pairing data from the old phone's app before you decommission the device. Your crypto assets are not stored on the phone itself; they are on the blockchain. The cold wallet card and your recovery phrase hold the keys. To access your assets on a new phone, simply install the necessary wallet management application on the new device and pair it with your existing BitoPro Cold Wallet card by tapping it. Your keys remain safe on the card.
Security and Durability
How Secure Is the Private Key Storage?
The private keys generated and stored by the BitoPro Cold Wallet are designed to be highly secure. They are generated offline and never leave the secure element of the card's chip. The card manufacturer utilizes advanced encryption techniques and has undergone security evaluations commensurate with those used in the financial card industry. This makes it extremely difficult for a hacker to remotely extract, read, or tamper with the private keys stored on the card.
How Durable and Resilient Is the Physical Card?
The BitoPro Cold Wallet is built for durability in everyday environments. It features basic water-resistance, meaning accidental spills or splashes will not damage the internal chip. The card's material is certified to withstand bending and twisting up to 10,000 times. It is also resistant to exposure to acids, alkalis, and alcohol for up to 24 hours and can tolerate extreme temperatures, from as low as -35°C to as high as 50°C, for at least one hour.
Can I Use the Wallet Offline?
This is a core feature of any cold wallet. The BitoPro card itself is always offline and never connects to the internet, providing a strong barrier against remote attacks. However, to broadcast transactions to the network or to check your balance, the smartphone app you use to interact with the card needs an internet connection to synchronize with the blockchain.
What Bitcoin Address Formats Are Supported?
The BitoPro Cold Wallet uses the Nested SegWit (P2SH) address format by default for Bitcoin. This format, which begins with '3', offers a good balance between lower transaction fees and broad compatibility with all exchanges and services. It also fully supports receiving funds from Legacy (P2PKH, starting with '1') format addresses.
Frequently Asked Questions
Q1: Is my cryptocurrency stored on the physical card itself?
A1: No, your crypto assets always remain on their respective blockchains. The cold wallet card securely stores the private keys that prove ownership and allow you to authorize transactions. The card is a key to your assets, not a vault holding them.
Q2: Can I use one BitoPro Cold Wallet to manage multiple separate wallets?
A2: Typically, a single secret recovery phrase manages one set of keys (and thus one primary wallet). However, most wallet interfaces allow you to derive multiple accounts or addresses from a single recovery phrase, all managed through the same physical card.
Q3: What is the single most important thing I must do to secure my assets?
A3: Without a doubt, it is to write down your secret recovery phrase on the provided card or a durable medium and store it in a very safe and secure location, separate from the card itself. Anyone with access to this phrase can control your assets.
Q4: Can I send any supported cryptocurrency to any supported address?
A4: You must always send a cryptocurrency to an address on its native blockchain. For example, send Bitcoin (BTC) only to a Bitcoin address, and Ethereum (ETH) or USDT on Ethereum only to an Ethereum address. Sending to the wrong chain will likely result in a permanent loss of funds.
Q5: Does the wallet require any ongoing software updates?
A5: The companion app on your smartphone may require periodic updates to add new features, support new blockchains, or enhance security. The card itself is firmware-based and may occasionally receive updates through the app via NFC to ensure compatibility and security.
Q6: Is there a mobile app for managing the wallet?
A6: Yes, you need to download a dedicated mobile application from the official app store to interface with the BitoPro Cold Wallet. This app is used to view balances, create transactions, and then sign them securely via NFC tap with your cold wallet card. 👉 Discover secure management tools