To enhance account security, the platform has updated the operational procedures for sub-accounts. Starting September 30, the password login function for sub-accounts will be disabled. This means you will no longer be able to create independent passwords for sub-accounts or use such passwords to log in directly. Instead, you must switch to sub-accounts exclusively from your main account. These improvements are part of our ongoing efforts to provide a safer and more efficient trading experience.
Key Changes to Sub-Account Access
The most significant change involves how users access their sub-accounts. The traditional method of using a unique password for each sub-account is being phased out. Now, all sub-account access must be initiated through the main account. This centralized control is designed to reduce security risks and simplify account management.
During the transition, your trading activities will remain unaffected. However, once the update is fully implemented, new functional restrictions will apply. It is crucial to understand these changes to manage your accounts effectively.
Sub-Account Quantity Limits
The number of sub-accounts you can create is now subject to stricter limits. The exact allowance depends on your account type and historical usage. To view your specific sub-account creation capacity, navigate to the account management section of your main dashboard. There, you will see the maximum number of sub-accounts permitted under the new guidelines.
If you currently have more sub-accounts than the new limit allows, the platform will freeze all excess accounts. This action is taken to ensure compliance with updated security policies.
Account Freezing Procedures
When sub-accounts exceed the permitted number, the platform will freeze the additional accounts. The freezing process prioritizes sub-accounts with the lowest account balances. This approach aims to minimize disruption for users with significant assets or active positions.
Once a sub-account is frozen, you cannot use it to execute trades or open new positions. However, you may still manage existing assets within the frozen account under certain conditions.
Managing Positions During Updates
If a sub-account holding open positions is frozen, it is essential to proactively manage associated risks. You can add margin to maintain positions or decide to close them. While new orders are blocked, you can still liquidate existing holdings. After closing positions, you have the option to transfer remaining assets to your main account.
Asset transfers from frozen sub-accounts to the main account remain possible. This allows you to consolidate funds and avoid potential liquidity issues. 👉 Explore more strategies for account management
Deposits and Notifications
Depositing funds into sub-accounts is unaffected by these updates. You can continue to add assets as usual. However, note that email notifications for sub-account deposits are not supported. Only the main account receives deposit alerts. Ensure you monitor your sub-accounts directly to confirm incoming transactions.
Frequently Asked Questions
How will the sub-account update affect my current trading?
During the update period, your trading activities will continue without interruption. After the update, you must access sub-accounts through the main account, and some trading features may be restricted based on the new rules.
Where can I check my sub-account creation limit?
You can find your sub-account quota in the account management section of your main account dashboard. This area displays the maximum number of sub-accounts you are allowed to create under the updated policy.
What happens if I have more sub-accounts than the new limit?
All sub-accounts exceeding the permitted number will be frozen. The platform will first freeze accounts with the lowest balances to reduce impact on users with larger holdings.
Can I transfer funds from a frozen sub-account?
Yes, you can still transfer assets from a frozen sub-account to your main account. This allows you to consolidate funds and manage your portfolio even after the account is frozen.
Will I receive email notifications for sub-account deposits?
No, email notifications for deposits are only available for the main account. You must monitor your sub-account transaction history directly to confirm deposit arrivals.
Is it possible to open new positions in a frozen sub-account?
No, frozen sub-accounts cannot execute new trades or open positions. You can only manage existing positions or transfer assets out of the account.