Managing your verified identity details is a crucial part of maintaining security and compliance on any modern trading platform. Whether you're a new user or a seasoned trader, knowing how to access and review your personal verification information helps ensure your account remains in good standing and allows for smooth transactions.
This guide provides clear, step-by-step instructions on how to locate your already verified KYC (Know Your Customer) details on both the OKX mobile app and the official website.
Why Is It Important to Check Your Verified Identity Information?
Verifying your identity is a standard security procedure required by financial and crypto trading platforms like OKX. It helps prevent fraud, money laundering, and other illicit activities. Once you complete the process, your account typically gains higher deposit and withdrawal limits and access to a broader range of services.
It's good practice to know where to find this information. You might need to confirm which document you used for verification, check the status of your KYC level, or ensure your details are still correct and up to date.
How to Find Your Verified Identity Info on the OKX Mobile App
The process is straightforward and can be completed in just a few taps. Please ensure you are logged into your official OKX app before you begin.
- After logging in, locate and tap on the profile icon in the upper-left corner of the app's home screen.
- This will open a menu or take you directly to your account settings. Navigate to the section labeled "Identity Verification" or "KYC Verification."
- On the Identity Verification page, you will see your current KYC verification level (e.g., Level 1, Level 2). This page will also display a partial view of the identity document number you used (such as the last few digits of your ID card) and the corresponding full name that was verified.
Important Note: A single identity document can only be used to verify and bind to one OKX account. This is a standard security measure across all major exchanges.
How to Find Your Verified Identity Info on the OKX Website
If you prefer using the web platform, you can access the same information through your browser.
- Log in to your account on the official OKX website.
- Once logged in, look for your profile icon or picture in the top-right corner of the page and click on it.
- From the dropdown menu that appears, select the option for "Identity Verification."
- You will be directed to a page that summarizes your verification status. Here, you can review your KYC level and see the personal information tied to your account, including a hint of your document number and your verified legal name.
Remember: The same rule applies on the web—one identity document is permanently linked to a single OKX account for life.
What to Do If You Need Further Assistance
Sometimes, after checking your information yourself, you might still be unsure which account is linked to a specific ID number. This can happen if you manage multiple emails or have old accounts you no longer use.
In such cases, the best course of action is to contact OKX's customer support directly. You can provide them with your full identity document number, and they can assist you in confidentially confirming which account it is officially registered to. Always ensure you are communicating through official support channels found within the app or website for security.
For a seamless experience managing your verified account, you can always explore the official help center for the latest guides and contact methods.
Frequently Asked Questions
Can I use my passport to verify a second OKX account?
No, the policy is one person, one account per lifetime. Regardless of the document type—whether it's a national ID card, passport, or driver's license—each unique identification number can only be used to verify a single OKX account permanently.
What does my KYC level mean?
Your KYC level indicates the extent of verification you have completed and determines your account's limits. Level 1 typically requires basic information and has lower limits, while Level 2 and beyond require full identity document submission and proof of address, granting significantly higher trading and withdrawal allowances.
I can't see my full ID number for security reasons. How can I confirm it?
Platforms only show a masked version of your document number (e.g., "ID Number: 123456**") for your security. To confirm the full number you used, you must refer to a copy of your own document or contact customer support for verification assistance.
What if I see wrong information on my verification page?
If the name or document details displayed are incorrect, you must immediately contact customer support. Do not attempt to verify again with another document, as this may cause errors. Support can guide you through the necessary steps to resolve the issue.
Is my data safe on the verification page?
Yes, reputable exchanges like OKX employ strong encryption and data protection measures to keep your submitted personal and documentary information secure. The information on the verification page is only visible to you when you are logged into your account.
How long does the verification process usually take?
Verification times can vary. Basic level verification is often automated and completed within minutes. Higher levels that require manual checks of documents can take anywhere from a few hours to several business days. You can check the status at any time on the verification page.