Logging into your Pionex account is the essential first step to accessing the world of cryptocurrency trading. This platform offers a range of tools for both new and experienced traders. This guide provides clear instructions for accessing your account securely through various methods, including troubleshooting common access issues.
Standard Email or Phone Login
To sign in using your registered email address or mobile number, follow these straightforward steps.
- Navigate to the official Pionex website and locate the "Sign in" button.
- Enter your registered Email or Phone Number along with your Password.
- If you have enabled two-factor authentication (2FA), you will be prompted to enter an SMS or authenticator app code on the verification page.
- After submitting the correct code, you will gain full access to your account dashboard.
Signing In with a Google Account
For a streamlined experience, you can use your existing Google credentials to log in.
- On the Pionex website, click the "Sign in" button.
- Among the login options, select "Continue with Google".
- Choose your preferred Google account from the list to authorize the login.
- You will be redirected back to Pionex, successfully signed in.
Signing In with an Apple Account
Apple users also have a dedicated and secure method for accessing their accounts.
- Visit the Pionex website from any browser and click "Sign in".
- Click the "Continue with Apple" button to initiate the process.
- Enter your Apple ID and password when prompted.
- Click "Continue" to finalize the authorization.
- You will then be logged directly into your Pionex account.
Accessing Your Account on Mobile Devices
Pionex offers dedicated applications for both Android and iOS devices, providing a full trading experience on the go.
For Android Users
The Android application can be acquired from the Google Play Store. Search for "Pionex" and select the official app to install. Once the installation is complete, open the app and use your standard login credentials, Google account, or Apple ID to sign in and begin trading.
For iOS Users
iPhone and iPad users can find the official Pionex app in the App Store. Download and install the application, then launch it. The iOS app supports login via email, phone number, Google account, or Apple ID, offering flexible access to your assets.
Resetting a Forgotten Password
If you cannot recall your password, the platform provides a secure method to reset it and regain account access.
- On the login page, click the "Forgot Password?" link.
- Enter the email address or phone number associated with your account and click "Next".
- Complete any necessary security verification, such as a CAPTCHA.
- You will receive a verification code via email or SMS; enter this code to proceed.
- Create and confirm your new password, then click "Submit".
Please note that for security purposes, withdrawal functions will be temporarily disabled for 24 hours following a password reset. 👉 Explore more account security strategies
Frequently Asked Questions
How do I change my registered email address?
To change your email, you must first have both Google Authentication and SMS Authentication enabled. Navigate to your Profile > Security settings, click Unbind next to Email Verification, and follow the prompts. Withdrawals will be disabled for 24 hours after this change for security reasons.
What should I do if I lose access to my Google Authenticator?
If you saved the original 16-digit secret key, you can manually re-add your account to a new authenticator app. If not, you must submit a reset request through the app or website. This process involves identity verification and can take 1-3 business days to complete.
Can I disable my SMS or email authentication?
Yes, you can disable one 2FA method if you have another bound to your account. Go to Security settings, click Unbind next to the method you wish to remove, and complete the verification steps. Withdrawals will be suspended for 24 hours afterward.
How do I bind Google Authenticator for the first time?
In your Security settings, select Google Authenticator and click Set. Scan the provided QR code with your authenticator app, then enter the generated 6-digit code to complete the binding process.
Why can't I withdraw funds immediately after a password reset?
This is a mandatory security cooldown period designed to protect your assets from unauthorized access in case your account was compromised. The 24-hour restriction is automatically applied after any password change.
Is it safe to log in with my Google or Apple account?
Using these third-party logins is secure. They utilize robust, established security protocols and can simplify your login process without sharing your Pionex password with other services.