Crypto.com Exchange supports trading for over 300 cryptocurrencies, including spot, futures, and wealth management services. While its liquidity isn't the best, it is sufficient for most beginners. Professional traders might find the platform's features somewhat limited.
Spot trading fees are relatively high, while futures fees are industry-standard. Market orders experience noticeable slippage. The platform operates under top-tier regulatory oversight and discloses asset reserves, though accounts funded after December 7, 2022, cannot self-verify assets. Its asset health is considered average.
The exchange has experienced a hacker attack in the past but fully compensated affected users. Customer support response times can vary, but replies are generally provided. Answers to more complex queries could be improved.
This review covers Crypto.com Exchange's functionalities, platform security, fee structure, deposit and withdrawal experience, usability, and customer service quality.
What Is Crypto.com Exchange?
Founded in 2016 and headquartered in Singapore, Crypto.com Exchange supports over 350 cryptocurrencies. Users can engage in spot trading, futures trading, and use automated trading bots. The platform also offers various financial services to cater to different types of investors.
Globally, Crypto.com has obtained licenses from financial regulatory authorities in multiple countries, including recognition from top-tier regulators like the UK's FCA, Australia's ASIC, and the US's CFTC.
The platform provides proof of reserves, though the health of these assets could be better. While it employs Merkle Tree verification technology, new users after late 2022 cannot verify their assets. To further protect user funds, Crypto.com offers insurance services and an Account Protection Plan (APP).
In summary, Crypto.com is a comprehensive cryptocurrency trading and financial services platform dedicated to offering diverse crypto-related services.
Basic Exchange Information
| Metric | Detail |
|---|---|
| Supported Cryptocurrencies | 361 |
| Leverage | 1x to 50x (Varies by trading pair) |
| BTC Spot Order Slippage | Market: -26.84 USDT, Limit: 0 |
| BTC Futures Order Slippage | Market: -3 USDT, Limit: 0 |
| BTC Spot Trading Fee (Tested) | Market: 0.025%, Limit: 0.149% |
| BTC Futures Trading Fee (Tested) | Market: 0.04%, Limit: 0.02% |
| Security | Regulatory compliance, insurance |
| KYC | Mandatory for trading |
| TWD Deposit | Not supported |
| TWD Withdrawal | Not supported |
| Crypto Withdrawal Fees | BTC: 0.0011 BTC, ETH: 0.000035 – 0.005 ETH, USDT: 0.18 – 10 USDT, USDC: 0.06 – 10 USDC |
| Customer Service | 24/7 live chat; variable response times; complex issue support needs improvement |
Pros and Cons of Crypto.com Exchange
Pros
- Operates under top-tier financial regulations.
- Mobile app supports TradingView drawing tools.
- Mobile app offers a rich set of technical indicators.
- User-friendly trading interface.
Cons
- Significant slippage on market orders.
- Average asset health composition.
- Relatively high spot trading fees.
- Fewer advanced trading features compared to top-tier exchanges.
How Safe Is Crypto.com Exchange? Is It a Scam?
Crypto.com scores a medium rating in security comparisons. Its global regulatory compliance with authorities like the FCA, ASIC, and CFTC confirms it is a legitimate platform, not a scam.
Crypto.com provides publicly audited proof of reserves, though the composition of these assets could be healthier. Despite using Merkle Tree verification, users who registered after the end of 2022 cannot verify their holdings.
In 2022, the exchange suffered a security breach but promptly reimbursed all affected users and enhanced its security measures. Additionally, Crypto.com provides insurance and an Account Protection Plan for added user security.
Overall, Crypto.com demonstrates strong regulatory compliance but has room for improvement in asset health and real-time verification for newer users.
Regulatory Compliance
According to its official newsroom, Crypto.com has acquired numerous financial registrations and licenses worldwide.
Beyond basic industry compliance, it holds significant licenses from bodies like the CFTC, the UK's FCA, and Australia's ASIC. This proactive approach to regulation is a strong positive indicator.
A summary of key licenses includes:
| Country/Regulator | License/Registration |
|---|---|
| Monetary Authority of Singapore (MAS) | Major Payment Institution (MPI) License |
| US Commodity Futures Trading Commission (CFTC) | Derivatives Clearing Organization (DCO), Designated Contract Market (DCM) |
| UK Financial Conduct Authority (FCA) | Electronic Money Institution (EMI) |
| French Financial Markets Authority (AMF) | Digital Asset Service Provider (DASP) |
| Dubai Virtual Assets Regulatory Authority (VARA) | Minimal Viable Product (MVP) Preparatory License |
| South Korea | Registered Virtual Asset Service Provider |
| Australian Transaction Reports and Analysis Centre (AUSTRAC) | Registered Digital Currency Exchange Provider |
| Australian Securities & Investments Commission (ASIC) | Australian Financial Services License |
| Bank of Spain | Registered Virtual Asset Service Provider (VASP) |
| Italian Organismo Agenti e Mediatori (OAM) | Registered Virtual Asset Service Provider |
This extensive regulatory framework positions Crypto.com among the top exchanges for compliance.
Proof of Reserves and Asset Health
Crypto.com's website details its proof of reserves, which are audited by third parties. Initially, these audits were conducted by Mazars Group, a top-10 global accounting firm, lending credibility.
A report from December 9, 2022, indicated reserve ratios above 100%, suggesting user assets were fully backed 1:1. However, unlike some competitors that frequently update their audits, Crypto.com's third-party audit has not been recently updated. Reports indicate Mazars Group paused its work with crypto clients, including Crypto.com.
Data from Nansen shows Crypto.com's reserves are primarily Bitcoin (43.21%), Shiba Inu (14.01%), and Ethereum (11.69%), with stablecoins making up only 0.58%. While BTC and ETH dominance is over 50%, the high allocation to volatile assets like memecoins suggests average asset health. Exchanges with higher stablecoin reserves are often considered to have healthier, less volatile asset compositions.
Merkle Tree Verification Limitations
Crypto.com provides a Merkle Tree for users to verify their assets. However, verification attempts for accounts created after December 7, 2022, fail. The platform's help section confirms that only users who held assets before the Proof-of-Reserves (PoR) process began on that date can verify.
This means new users cannot independently confirm their assets are included in the proven reserves, which may be a concern for some despite the platform's overall assurances.
Past Security Incident and Response
In January 2022, Crypto.com experienced a significant security breach where hackers stole approximately 4,830 ETH and 444 BTC, valued at around $33 million. The exchange quickly suspended withdrawals, conducted a security review, and fully reimbursed all affected users. It has since strengthened security with measures like mandatory two-factor authentication (2FA) and enhanced monitoring. No major breaches have been reported since.
Insurance and Protection Plans
Crypto.com does not have a user protection fund but offers insurance. Since 2021, it has held a direct insurance policy, initially for $150 million and later expanded to $750 million, covering assets in direct or indirect custody.
The Account Protection Plan (APP) covers up to $250,000 for unauthorized transactions. It's crucial to note this does not cover losses from user error, scams, or mistaken transactions. 👉 Explore more security strategies for your assets
Account Security Features
Crypto.com provides robust security settings to protect user accounts, including:
- KYC Identity Verification (Mandatory)
- App-Specific Passwords
- Two-Factor Authentication (2FA)
- Withdrawal Whitelists
- Anti-Phishing Code
- Third-Party Account Binding
- Account Activity Monitoring
- Device Management
- Account Freezing
- Official Link/Email/Social Media Verification
Trading Experience and Platform Features
Crypto.com's trading speed is adequate. It supports spot, futures, and automated trading bots (grid, DCA, TWAP). The mobile app integrates TradingView charting tools and numerous technical indicators. The web interface allows for more advanced bot parameter adjustments and higher leverage settings.
The overall experience is functional but can feel incomplete in its execution. For instance, enabling flexible earn features provides no confirmation, which can be confusing. User experience细节有待改进.
Client Support: App and Web
Crypto.com supports trading via both mobile app (iOS/Android) and web browser. Core functions like spot, futures, and earn are available on both, but some advanced order types (like OCO for futures) are only available on the web version.
Spot Trading Experience
The exchange supports spot trading for over 350 cryptocurrencies, including all major coins. It takes a conservative approach to listing new, smaller altcoins. For traders seeking the latest small-cap tokens, other platforms might be more suitable.
Basic order types (limit and market) are supported, but advanced orders available on top exchanges are lacking, which may not suit professional traders.
The platform's Chinese language support is inconsistent, with awkward translations and English-only technical indicators, potentially hindering non-English speakers.
Order execution speed is acceptable, with market orders filling in ~4 seconds and limit orders in ~5 seconds during testing. However, gaps in 1-minute BTC candles suggest potential liquidity issues, a concern confirmed by significant market order slippage of nearly 27 USDT observed during testing.
The charting interface on both mobile and web is a strength. It supports TradingView drawing tools and a wide array of technical indicators, surpassing many competitors in mobile charting functionality.
Spot Trading Summary:
- Pros: Rich mobile technical indicators, TradingView integration on mobile.
- Cons: Significant market order slippage, poor Chinese localization, confusing app distinction between 'Crypto.com App' and 'Exchange App'.
Futures Trading Experience
Crypto.com offers perpetual and delivery futures contracts. There are 147 perpetual and 10 delivery contracts (BTC and ETH only). Order type support on mobile is basic, while the web version adds advanced types like take-profit and OCO (One-Cancels-the-Other). This is sufficient but less comprehensive than leading exchanges.
Execution speed for futures is slower than top exchanges. A market order took 5 seconds to fill, while a limit order placed $10 below market price took 28 seconds. Market orders also exhibited slippage (~3 USDT).
Maximum leverage for BTC is 50x on web, but the mobile app was limited to 20x during testing—lower than the 100x+ offered elsewhere. A significant usability issue was the difficulty in locating a dedicated stop-loss order function, forcing the use of a limit sell order as a workaround.
Trading Bots Experience
Crypto.com offers DCA (Dollar-Cost Averaging) and grid trading bots on mobile, with an additional TWAP (Time-Weighted Average Price) bot on web.
The interface is simple and beginner-friendly, supporting many altcoins. However, the strategy options are limited compared to leaders like Binance or Bybit. On mobile, users can only copy preset strategies; manual parameter adjustment (like grid price ranges/quantity) requires the web interface. Minimum investment amounts are also higher than on some competing platforms.
Financial Services (Earn)
Crypto.com provides several earn products: flexible earn (akin to savings), term staking, and Supercharge (liquidity pools for specific token rewards). No additional fees are charged for these services.
| Product | Description | Includes Major Coins? | Minimum? | Withdrawal Fee? |
|---|---|---|---|---|
| Flexible Earn | Flexible locking, lower rates | BTC, USDT | Yes (varies) | No |
| Term Staking | Fixed-term staking, higher rates | ETH | No | No |
| Supercharge | Deposit CRO/stablecoins for rewards | Rewards vary per event | Yes (e.g., 100 CRO) | No |
Interest rates for major coins are generally lower than some competitors (e.g., KuCoin). Options are also limited (e.g., no USDC term options). Rates improve slightly for users locking large amounts of CRO (>100,000).
| Coin | Expected Yield | Term | Notes |
|---|---|---|---|
| USDT | 2% / 4% | Flexible | 4% if CRO stake >100,000 |
| BTC | 0.25% / 0.75% | Flexible | 0.75% if CRO stake >100,000 |
| ETH | 2.8% | Fixed | - |
Activating flexible earn is simplistic—a single toggle switch with no confirmation message, which can be disconcerting until earnings appear in the account history.
Fee Structure and Slippage
Crypto.com's spot trading fees are relatively high for standard users (Maker 0.15% / Taker 0.3%). Futures fees are clearer and industry-standard (Maker 0.02% / Taker 0.04%). Fee discounts are available based on 30-day trading volume and the amount of CRO tokens staked.
Real Trading Fee Record: BTC Spot
A test trade of ~$100 was executed using both market and limit orders.
| Pair | Order Type | Order Price (USDT) | Avg. Fill Price (USDT) | Fee (BTC) | Fee Rate | Slippage (USDT) |
|---|---|---|---|---|---|---|
| BTC/USDT | Market | 66,139.18 | 66,112.34 | 0.00000038 | ~0.025% | -26.84 |
| BTC/USDT | Limit | 66,130 | 66,130 | 0.000002265 | ~0.149% | 0 |
The limit order fee matched the expected rate. The market order fee was lower, but the significant negative slippage represents a major hidden cost.
Real Trading Fee Record: BTC Futures
A test futures trade also showed slippage on market orders.
Holding costs include margin interest (starting at ~0.066%) and funding rates (adjusted hourly), visible in the web trading history.
| Pair (5x Leverage) | Order Type | Fee (USDT) | Fee Rate | Slippage | Holding Cost (Day 1) | Holding Cost (Day 5) |
|---|---|---|---|---|---|---|
| BTC/USD Long | Market | 0.0389 | 0.04% | -3 USDT | 0.0169% | 0.0541% |
| BTC/USD Long | Limit | 0.0195 | 0.02% | 0 | 0.0236% | 0.1969% |
| Pair (5x Leverage) | Order Type | Funding Fee (Day 1) | Funding Fee (Day 2) | Funding Fee (Day 3) | Funding Fee (Day 4) | Funding Fee (Day 5) |
|---|---|---|---|---|---|---|
| BTC/USD | Market | +0.01648 | +0.0182 | -0.005014 | +0.0203 | +0.00274 |
| BTC/USD | Limit | +0.023000 | +0.036892 | +0.047524 | +0.057827 | +0.026386 |
Fee Discount Summary
| Method | Details |
|---|---|
| Spot Trading | Taker: 0.3% – 0.05%, Maker: 0.15% – 0%. Discounts based on trade volume or CRO stake. |
| Futures Trading | Taker: 0.04% – 0.026%, Maker: 0.02% – 0%. Discounts based on trade volume or CRO stake. |
| CRO Staking | Staking >= 1,000 CRO provides a discount starting at 3%. |
| VIP/MM Programs | Custom programs available (requires application). |
Deposits and Withdrawals
Crypto.com Exchange does not support direct New Taiwan Dollar (TWD) deposits or withdrawals. Users must transfer stablecoins or other cryptocurrencies from another exchange wallet.
The separate Crypto.com App wallet supports credit/debit card purchases and Apple Pay, but these methods incur high fees (~2.99%) and unfavorable exchange rates.
Deposits
Depositing crypto (like BTC, ETH, USDT) from an external wallet to the Exchange is free. Transferring from the Crypto.com App to the Exchange incurs network withdrawal fees from the App side.
Fiat deposit options (via the App) have high costs:
| Method | Fee | Min. Deposit (Approx. TWD) |
|---|---|---|
| Apple Pay / Credit Card | 2.99% | ~67 TWD (0.0000338 BTC) |
Withdrawals
Converting crypto to TWD is not possible directly on Crypto.com Exchange. Users must withdraw crypto to a supported Taiwanese exchange or a platform with P2P (C2C) trading for TWD conversion.
Withdrawal fees and minimums vary by blockchain network:
| Cryptocurrency | Withdrawal Fee | Minimum Withdrawal |
|---|---|---|
| BTC | 0.0011 BTC | 0.0022 BTC |
| ETH | 0.000035 – 0.005 ETH | 0.00007 – 0.01 ETH |
| USDT | 0.18 – 10 USDT | 0.36 – 20 USDT |
| USDC | 0.06 – 10 USDC | 0.12 – 20 USDC |
Customer Service Quality
Crypto.com offers 24/7 live chat support. Response times are inconsistent, ranging from minutes to hours, but replies are typically received within the same day.
Initial contact involves a chatbot that links to help中心 articles. Users can request human support if the article doesn't resolve the issue.
The primary weakness is handling complex queries. Support agents sometimes provide initial incorrect or incomplete information before correcting themselves, indicating a need for better training on specific technical details.
Frequently Asked Questions
Is Crypto.com available in Taiwan?
Yes, Crypto.com is accessible to users in Taiwan, though it is not specifically regulated by Taiwanese financial authorities.
Is Crypto.com a scam exchange?
No, Crypto.com is a legitimate, regulated platform. It is not a scam. However, its security infrastructure has some gaps compared to industry leaders, so users should remain cautious.
What government licenses does Crypto.com hold?
Crypto.com holds licenses or registrations in several jurisdictions, including Ireland, the UK, Singapore, Ontario (Canada), South Korea, Italy, Greece, and the Cayman Islands.
Is KYC mandatory on Crypto.com?
Yes, completing Identity Verification (KYC) is mandatory to enable trading and withdrawals.
How safe is Crypto.com?
Safety is medium to high. It has strong regulatory compliance and responded well to a past security incident. Proof of reserves exists, but the high memecoin allocation is a concern, and newer users cannot self-verify assets.
How do I contact customer support?
Use the live chat feature in the bottom-right corner of the web interface or within the mobile app's "Support" section. The platform is also active on social media (Facebook, Discord, Instagram).
Is Crypto.com suitable for beginners?
Yes, its spot trading and basic bot interfaces are simple and clear. Execution speed is good for beginners. The main caution is to download the correct "Exchange" app for trading, not the primary "Crypto.com" wallet app. 👉 Get advanced methods for secure trading