If you have accidentally deposited a cryptocurrency that is not supported by OKX into your account, you will not be able to trade or use it on the platform. However, you can withdraw these assets using the self-service withdrawal feature without needing to contact customer support.
This guide provides essential steps and important considerations to help you securely withdraw non-tradable assets from your account.
Understanding Non-Tradable Assets
Non-tradable assets are cryptocurrencies deposited into an OKX account that the platform does not currently support for trading. These could be tokens from airdrops, coins that have been delisted, or assets sent via an unsupported network.
It's important to distinguish these from supported assets to avoid confusion and potential loss of funds.
Key Steps Before Withdrawing
Before initiating a withdrawal, ensure you take the following preparatory steps:
- Confirm External Support: Verify that the exchange or wallet where you plan to send the assets supports both the specific token and its network. Platforms differ in their supported assets and chain types.
- Obtain the Deposit Address: Log in to your chosen external wallet or exchange, navigate to the deposit section for that specific asset, and generate a unique deposit address.
- Verify the Network: This is critical. When withdrawing, you must select the exact same network that was used for the initial deposit and that the receiving platform supports. A network mismatch will likely result in the permanent loss of your assets.
- Research Support: If you are unsure which platforms support the asset, use third-party websites to research and find recommended exchanges or wallets that list it.
How to Perform a Self-Service Withdrawal
Once you have confirmed the receiving address and network, you can proceed with the self-service withdrawal process on OKX.
Using the Mobile App
Follow these steps to withdraw non-tradable assets via the OKX app:
- Open the OKX app and tap on Assets, then select Funding Account.
- Your non-tradable assets will be listed under the Non-Tradable Assets section. Tap on this section.
- Find the asset you wish to withdraw, tap the "..." icon next to it, and select Withdraw. This will take you to the withdrawal page.
On the withdrawal page, carefully select or enter the following:
- Withdrawal Network
- Destination Address
- Amount
- Note that the transaction fee is paid in USDT. Ensure your funding account has a sufficient USDT balance to cover this cost.
- Review all the details for accuracy, then tap Submit to confirm the transaction.
Important App Notes:
- This feature is available on app version 6.0.29 and above. Please update your app to the latest version if you cannot see it.
- The fee displayed is the network miner fee; OKX does not charge an additional processing fee for these withdrawals.
Using the Web Platform
To withdraw on the web version of OKX, follow these instructions:
- Log in to your OKX account on the web and click Assets at the top, then select My Assets.
- Under Funding Account, you will find your Non-Tradable Assets.
- Click on Non-Tradable Assets, locate the desired asset, click the "..." icon, and choose Withdraw.
You will be directed to the withdrawal form. Here, you must input:
- The correct Withdrawal Network.
- The external Destination Address.
- The Amount you wish to withdraw.
- As with the app, the transaction fee is deducted from your USDT balance. Ensure you have enough USDT to pay for the network costs.
- Double-check all information. Once confirmed, click Submit to authorize the withdrawal.
How to Avoid Depositing Non-Tradable Assets
Prevention is the best way to avoid the hassle of withdrawing unsupported assets. OKX supports over 300 digital assets, but many are still not supported.
Always confirm that a token is supported by OKX before initiating any deposit. You can check this by consulting the OKX help center or using the platform's online chat to ask support staff before moving your funds. 👉 Explore more strategies for safe crypto transactions
Currently Supported Non-Tradable Assets
The self-service withdrawal feature is continually expanding. It currently supports the withdrawal of various types of non-tradable assets, including:
- Tokens that have been or are scheduled to be delisted from OKX.
- Assets received from airdrops.
- A selection of other cryptocurrencies not supported for trading on OKX, including those sent via an unsupported network.
OKX is actively working to add support for more assets in the self-service withdrawal tool. For the most current list, please reach out to OKX customer support.
Frequently Asked Questions
What happens if I send a coin to the wrong network on OKX?
If you deposit a supported coin but use an unsupported network, or send an entirely unsupported token, it will appear in your "Non-Tradable Assets" section. You can typically recover it using the self-service withdrawal feature by selecting the correct network to send it to a supporting wallet or exchange.
Why do I need USDT to withdraw other cryptocurrencies?
The transaction (gas) fee required by the blockchain network is paid in the native gas token of that chain. OKX simplifies this by converting that cost into a USDT equivalent and deducting it from your USDT balance, streamlining the process for users.
How long does a non-tradable asset withdrawal take?
The processing time depends entirely on the congestion of the blockchain network you are withdrawing to. OKX processes the withdrawal request promptly, but after that, the transaction speed is governed by the network itself.
What if the self-service withdrawal doesn’t work for my asset?
If the asset does not appear in your Non-Tradable Assets section or the withdrawal feature is unavailable for it, you will need to contact OKX customer support directly for further assistance and manual review.
Is there a risk of losing my funds during this process?
The primary risk is user error, specifically selecting an incorrect withdrawal network or providing a wrong address. Always triple-check these details, as transactions on a blockchain are irreversible.